Auto-Dialer
An auto-dialer is sales software that automatically dials phone numbers from a lead list — typically using predictive, progressive, or power dialing modes — eliminating manual dial time and dramatically increasing rep call volume per hour.
Why This Matters
Auto-dialers are core infrastructure for any high-volume MCA outbound shop. The three modes differ in pacing: power dialers dial one number at a time when the rep clicks (safest); progressive dialers dial multiple numbers, connecting reps only when human answers (faster); predictive dialers dial multiple numbers using algorithms predicting answer likelihood, sometimes connecting reps with delay (highest volume, regulatory risk under TCPA). MCA shops typically use power or progressive dialers with TCPA-compliant configurations to manage volume without consent violations.
Frequently Asked Questions
Frequently Asked Questions
Are auto-dialers TCPA-compliant?
Manual click-to-dial mode is generally compliant. Predictive and fully-automated dialing without human initiation requires prior express written consent for cellphones under TCPA. Many MCA shops use 'click-to-call' or 'click-and-go' modes that maintain manual initiation while automating list management.
What auto-dialer software do MCA shops use?
Common platforms: PhoneBurner, Five9, ReadyMode (formerly Xencall), CallTools, Convoso, Aircall. Many integrate directly with MCA-specific CRMs. Choose based on dialing mode (power vs. predictive), TCPA compliance features, and CRM integration depth.